Carriers & Shipping Policy
We thebrandsdepot.com are a customer oriented company, who believes in customer satisfaction in order to deliver the fastest means we can.
We TheBrandsDepot.com offers free shipping to its customers irrespective of the price of the product. On every order placed the shipping is free except Hawaii and Alaska due to the method not provided by the carrier.
TheBrandsDepot.com ships only NEW products from our warehouses throughout the United States using major common carriers such as UPS, FedEx, and USPS etc.
We process the orders as soon as we receive it and ship from warehouses, the very same day, if the order is received later the day than it gets processed first thing, the next business day.
It usually takes 5-7 business days to deliver the product as per the ecommerce companies across the country, but our customers are lucky to receive the shipment within 2-3 business days, reason being our warehouses scattered across United States.
We TheBrandsDepot.com give special attention to expedited orders understanding the urgency of our customers; we have all the expedited shipping options available like next day air, second day air and third day through our versatile carriers. For more information on expedited shipping please email us on firstname.lastname@example.org.
After shipping out the order from our warehouse, any change in the address will incur $10 to the customer within the same state. Additional fees will be charged in case of other states depending upon the carrier charges respectively.
We do not ship to these specific locations or addresses such as Alaska, Hawaii, US Protectorates (Puerto Rico), APO/FPO, PO Box addresses. Delivery times are subject to the ability of our couriers (UPS, FedEx, and USPS and others) to fulfill their delivery schedules.
Thebrandsdepot.com will not be liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.
RETURNS, REFUNDS & CANCELLATION POLICY
Thebrandsdepot.com is a customer oriented company; we would always look at the challenges from the customer’s point of view in order to make a satisfactory deal for our buyers.
Thebrandsdepot.com has a 30 days return policy from the original invoice date.
Return request can be sent on email@example.com or customer may call on Thebrandsdepot.com customers can initiate the return request within 10 days of item delivered. If the item is damaged or defective one must initiate the return request within 2 business days.
Return request will be reviewed, if required it will be consulted by the warehouse/vendor.
After an approval of the return request RMA (Return Merchandize Authorization) will be issued, which allows a customer to dispatch the item. All items are to be returned back in original manufacturer’s packaging with warranty cards, user manuals, accessories and any other material included in the original packaging.
All product returns are subject to an industry standard 15% restocking fee.
Restocking fees will not be deducted for the items returned unopened, only the actual shipping cost will be deducted.
Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged by the manufacturer. These charges provide no benefit to thebrandsdepot.com however shipping charges are non-refundable.
We do not process replacements, but only process credits in accordance with above policies.
For orders outside of our return policy, please contact the manufacturer for warranty claims and /or repair/replacement. Manufacturers do not allow us to accept merchandise that is over 30 days old, and require for the customer to register with them. Any returns received that do not comply with the above policies will be subject to a 20% to 50 % restocking fee or returned to the customer.
All return requests are subject to approval for RMA (Return Merchandise Authorization); returns shipped without RMA will not be accepted.
Thebrandsdepot.com believes in customer satisfaction however we process the refunds in the easiest and quickest way.
• Usually refunds are processed in these scenarios like:
- If the customer wants to cancel the order before it is shipped.
- If the carrier is unable to deliver the item.
- If customer wish to return the item in accordance to our return policy.
Refund gets declined when the item received differs as per the stated RMA email or when the package is missing the order ID.
Once we cancel the order as per your request, the amount you have paid to make the purchase reimburses into your account within next 24 hours.
The information contained in this website is for general information purposes only. The information of the products on Thebrandsdepot.com is up to date and correct. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliability you place on such information is therefore strictly at your own risk.
The products sold on the Thebrandsdepot.com are manufactured by the respective brands (companies), we are only the sellers and produces no product.
Every effort is made to keep the website up and running smoothly. However, Thebrandsdepot.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.